Technology Strategy and Development
Information systems affect every business function - from daily
transaction processing to financial reporting and analysis. Advances
such as Internet Web Services and wireless networks have radically
changed interactions among customers, suppliers and business partners.
Managers now consider the effects of technological trends and
resources when making key strategic and operational decisions. Better
use of information systems not only increases productivity and
strengthens internal controls, but also provides a distinct
competitive advantage.
In addition to reviewing technological trends, you must perform
cost/benefits and ROI analyses for proposed new software or hardware.
Because the process of evaluating and implementing new systems
requires domain expertise, extensive time commitment and detailed
evaluation, it is often practical to have experienced consultants
advise on or manage these projects. Consider the following:
 | Have you assessed the impact of technological advances on the
structure of your industry and the corresponding effects on your
company? |
| Do your information systems allow you to measure performance
against key goals and make timely adjustments to your business
tactics? |
| Do you know if systems problems and complaints are widespread or
specific to individuals or functions? |
| System selection and implementation projects typically require
six months to a year. Do your managers and in-house technical staff
have the time and skills needed to evaluate new options and manage
the implementation process? |
| Do you prefer to deal with vendors directly or is it
advantageous to leverage the skills of a consultant experienced in
vendor negotiation and relationship management? |
| Are your systems adequately secure from internal and external
threats? Have you considered the impact of a systems failure and
developed a comprehensive business recovery plan? |
| Benchmark your firm relative to best technology
practices in your industry group. Provide guidance on new
tools and methods relevant to your industry. |
| Evaluate the ability of your current technology
infrastructure to support present and future business
needs. Integrate specialized expertise to address complex
technical issues. |
| Recommend system modifications based on business
requirements. Develop and implement a systems transition
plan to address financial, operational, and organizational
issues. |
| Research and evaluate available products and services
and recommend the best solutions. Manage the demonstration
and testing process. Develop specifications for custom
modifications to vendor products. |
| Coordinate with internal management on system
implementation efforts. Negotiate with vendors on your
behalf. Educate IT staff and end users on new features and
capabilities. |
| Review current internal controls and security
procedures. Recommend improvements to ensure business
continuity in the event of systems disruptions. |
